Who this is for
Authors processing individual orders.Overview
Everything needed to fulfill one order: status management, shipping label purchase, partial shipments, tracking, refunds.Order statuses
- Pending Payment — checkout started, payment not captured
- Paid — payment captured, awaiting fulfillment
- Processing — author working on it; label may exist but package not yet handed off
- Partially Shipped — some physical units shipped, more remaining
- Shipped — all physical units handed off to carrier, not all delivered yet
- Delivered — all shipments delivered (or fulfilled for digital-only orders)
- Cancelled — stale order or fulfillment SLA auto-cancel
- Refunded — refund completed
What the order detail shows
- Line items with quantity ordered and “Shipped X / Remaining Y” per physical line
- Buyer contact information
- Shipping address
- Shipments card — each package shipped, with carrier, tracking number, status badge, and links to open tracking and the label PDF
- Campaign attribution card if the buyer arrived via a tracked link
Shipping label purchase (Shippo)
- For the first shipment of an order: rate dropdown filtered to options ≤ the shipping amount the buyer paid at checkout (so the author doesn’t lose money on shipping)
- Warning if the chosen rate is slower than what the customer selected at checkout
- Buy label generates and downloads a 4x6 PDF; saved to the order
- Mark as shipped updates order status and triggers a shipping notification email to the buyer
- Label PDFs remain accessible for printing for 30 days
Partial shipments
- For orders with multiple physical items, the author can ship some now and the rest later
- Per-line quantity inputs (max = remaining unshipped quantity)
- Get rates for just the selected items
- Buy a partial label
- Buyer gets a “part of your order shipped” email per shipment
Manual tracking
- For shipments not through Shippo (author used their own carrier), enter carrier name, tracking number, tracking URL, and estimated delivery date
Refund actions
- Issue refund dialog — partial or full refund with optional reason
- Refund issued through Stripe; inventory restocked on full physical refund
Special cases
- Media Mail orders: Shippo labels disabled (Media Mail is USPS-only and bought separately); author sees instructions to ship via USPS — see the USPS Media Mail section below
- Digital-only orders: No shipping flow; status moves straight from Paid to Delivered