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Who this is for

Authors who might let orders linger; CabinsPress staff monitoring fulfillment.

Overview

Automated reminders and enforcement to keep physical orders moving.

How it works

  • Days 8–10 (business days from order): Author receives a reminder email (“Action required: ship orders within 10 business days”); ops team receives a digest
  • Day 10+ (business days): Unshipped physical orders are automatically cancelled with a full refund to the buyer
  • A fulfillment strike is recorded against the workspace
  • Preorders are excluded until their release date
  • Orders with any partial shipping are excluded from auto-cancel

Why: Protects buyer experience and platform reputation.

Next steps

Return Labels (Admin)