> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cabinspress.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Detail & Fulfillment

> Everything needed to fulfill one order: status management, shipping label purchase, partial shipments, tracking, refunds.

## Who this is for

Authors processing individual orders.

## Overview

Everything needed to fulfill one order: status management, shipping label purchase, partial shipments, tracking, refunds.

### Order statuses

* **Pending Payment** — checkout started, payment not captured
* **Paid** — payment captured, awaiting fulfillment
* **Processing** — author working on it; label may exist but package not yet handed off
* **Partially Shipped** — some physical units shipped, more remaining
* **Shipped** — all physical units handed off to carrier, not all delivered yet
* **Delivered** — all shipments delivered (or fulfilled for digital-only orders)
* **Cancelled** — stale order or fulfillment SLA auto-cancel
* **Refunded** — refund completed

### What the order detail shows

* Line items with quantity ordered and "Shipped X / Remaining Y" per physical line
* Buyer contact information
* Shipping address
* **Shipments card** — each package shipped, with carrier, tracking number, status badge, and links to open tracking and the label PDF
* **Campaign attribution** card if the buyer arrived via a tracked link

### Shipping label purchase (Shippo)

* For the first shipment of an order: rate dropdown filtered to options **≤ the shipping amount the buyer paid** at checkout (so the author doesn't lose money on shipping)
* Warning if the chosen rate is slower than what the customer selected at checkout
* **Buy label** generates and downloads a 4x6 PDF; saved to the order
* **Mark as shipped** updates order status and triggers a shipping notification email to the buyer
* Label PDFs remain accessible for printing for 30 days

### Partial shipments

* For orders with multiple physical items, the author can ship some now and the rest later
* Per-line quantity inputs (max = remaining unshipped quantity)
* Get rates for just the selected items
* Buy a partial label
* Buyer gets a "part of your order shipped" email per shipment

### Manual tracking

* For shipments not through Shippo (author used their own carrier), enter carrier name, tracking number, tracking URL, and estimated delivery date

### Refund actions

* **Issue refund** dialog — partial or full refund with optional reason
* Refund issued through Stripe; inventory restocked on full physical refund

### Special cases

* **Media Mail orders:** Shippo labels disabled (Media Mail is USPS-only and bought separately); author sees instructions to ship via USPS — see the USPS Media Mail section below
* **Digital-only orders:** No shipping flow; status moves straight from Paid to Delivered

***

## Next steps

[**USPS Media Mail (US Only)**](/shop/usps-media-mail)