> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cabinspress.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Buyer Refund Requests

> Lets buyers self-serve a refund request that authors review.

## Who this is for

Buyers requesting refunds; authors reviewing them.

## Overview

Lets buyers self-serve a refund request that authors review.

### Buyer flow

* From their order history, the buyer clicks **Request Refund**
* Dialog asks for one or more reasons (checkboxes):
  * Damaged product
  * Book content is AI generated
  * Book not delivered
  * Unintended purchase
  * Other (requires a typed explanation)
* **Message field is required**
* Eligible order statuses: Paid, Processing, Partially Shipped, Shipped, Delivered
* Buyer sees "Refund requested" status on their order
* Author and team get an email notification

### Author flow

* Refund Requests page lists all open requests, filterable by status (Requested, Approved, Processing, Completed, Denied)
* Search by email, order number, or message text
* On the order detail page, **Approve** issues the refund (Stripe charge refunded, status updated, buyer gets confirmation email); **Deny** sends a denial email
* After denial, the buyer can submit another request

**Partial refunds** can be issued by the author from the Issue Refund dialog.

## **Disputes:** If a buyer files a chargeback with their card issuer, the dispute is tracked separately and **blocks the author's payout balance** until resolved.

## Next steps

[**Discount Codes**](/shop/discount-codes)